Geoff Lye and I have worked together since the early 1990s, both at SustainAbility and at Volans. Extraordinary to see the coverage this week of his travails with British Airways en route to Greece – and to see how much more coverage the media is prepared to give to disasters than to the underlying processes that build up to cause them. His story has been featured in, among others, The Evening Standard, The Sun, The Telegraph and The Times.
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